Terms & Conditions
This is a legally binding contract. By
placing a reservation, you acknowledge that you have read,
understand, accepted and agreed to be bound by all of these
Terms and Conditions of Travel. These Terms and Conditions are
subject to change without written notice at any time in our sole
discretion.
1. The Florida Express Bus is an Online Ticket Sales Agent only,
providing this transaction on behalf of the Participating Bus
Carrier(s) listed on your Itinerary, Boarding Pass(es)/Ticket(s)
and Receipt. In issuing Boarding Pass(es)/Ticket(s) for travel
over-the-road via the Bus Carrier(s) listed in your Itinerary,
Boarding Pass(es)/Ticket(s) and Receipt, The Florida Express Bus
acts only as an Online Sales Agent; and, does not assume
responsibility for transportation over-the-road for said Bus
Carrier(s) listed in your Itinerary, Boarding Pass(es)/Ticket(s)
and Receipt, except as responsibility may be imposed by law. In
the sale of interline, through transportation of passengers.
2. Boarding Pass(es)/Ticket(s) purchased via The Florida Express
Bus Online Ticketing System are non-refundable and
non-transferable. Origin, destination, and routing cannot be
changed. You must specify your travel dates on both one-way and
roundtrip portions of your trip; travel dates and times may not
be changed under any circumstances.
3. Payment is due when the reservation is made. We gladly accept
Visa, MasterCard and Discover. We accept Credit Cards and Check
Debit Cards with the Visa or MasterCard Logo from any bank
worldwide. We do not accept Cash or American Express. Advance
prepaid reservations are required.
4. Customers whom purchase a
ticket through The Florida Express Bus are paying for a
reservation. That is the service that The
Florida Express Bus provides. Any discrepancy with travel must
be addressed with the individual bus operator and not The
Florida Express Bus. The Florida Express Bus solely offers its
service as a ticketing agency.
5. Storm Policy: In the event that the National Weather Service
issues a Tropical Storm Warning / Watch or a Hurricane Warning /
Watch, customers with a confirmed reservation may make a
one-time change to another date without penalty or charge. In
order to make a change, an use the “Contact Us” form on our
website and supply us with your confirmation number and the date
you are requesting to change to. This policy will ONLY be in
affect when a Red Banner appears at the top of every page
stating "WEATHER ALERT".
6. Your ticket is 100%
Non-Refundable, Non-Changeable and Non-Transferrable.
Once you purchase a ticket, no changes may be made. If you miss
your scheduled shuttle for any reason, your ticket becomes
invalid and no refund will be issued under any circumstances.
Unused tickets will not be honored for another date, trip or
time and will not result in a refund or a credit towards future
travel. Passengers are considered a “No-Show” unless they are on
their originally scheduled shuttle. Passengers that are
“No-Show” will not receive a refund under any circumstance.
7. It is the customer’s responsibility to read the Terms and
Conditions BEFORE placing a reservation. All information entered
into the reservation form is the customer's responsibility to be
accurate. Refunds will not be issued for unused travel under any
circumstances. Refunds for duplicate reservations or customer
entry errors will be charged a $10.00 per person processing fee.
Once the Submit Button is clicked, all sales are final.
8. It is the customer’s
responsibility to be at the pick up location 20 minutes prior to
the scheduled departure time. The telephone
number for each trip operator is located on the e-mailed
confirmation which is automated at the time of booking. If the
customer is not at the pick up location 20 minutes prior to
departure, you will be considered a No-Show and you will not be
eligible for a refund or a rebooking. You must rebook and repay
for another ticket.
9. It is the Customer’s Responsibility to contact the Shuttle
Operator if they are unable to locate the Bus Stop, the Bus is
running late, or if there are questions regarding their
confirmed trip. The Florida Express Bus assumes no
responsibility for the Bus Line Operators schedule integrity.
10. We are pleased to offer promotion codes. All promo codes
must be entered correctly as indicated on the Fare Specials page
of our website. No Promo Codes are accepted for telephone
reservations. Incorrectly entered promo codes that do not
automatically calculate the discounted fare will not be eligible
for refunds after the reservation has been submitted. Please
read the instructions carefully!
11. All times posted on our website are "scheduled", however,
due to traffic, weather conditions, mechanical problems and
other circumstances that are beyond our control, we cannot be
held responsible for late departures and/or arrivals.
Just like in air travel, there
are no refunds or partial refunds for delays.
12. Occasionally, it may become necessary to change departure
times or reroute a trip in anticipation of travel conditions,
road closures or weather conditions. Schedule changes occur to
prevent lengthy delays. A schedule change is not a trip
cancellation or delay; however, the schedule change can be up to
4 hours prior or 4 hours later than originally published. Full
or Partial refunds are not available for schedule changes or
reroutes and we apologize in advance for any inconvenience it
may cause.
13. In the event that The Florida Express Bus or one of its
operators cancels a trip, we will make all efforts to
re-accommodate passengers to the next available departure or
provide for a 100% refund.
14. Customers will be responsible for any damage caused by their
negligence.
15. We reserve the right to change prices with no notice. Once
booked, you are guaranteed your fare will not increase. Once you
book your ticket, you are locked into that fare.
16. We reserve the right to refuse transportation or services to
anyone deemed unsafe or unsuitable for travel. Passengers whom
are denied boarding will not receive any type of refund or
compensation. Passengers who intimidate, threaten or interfere
with any employee or fellow passenger will be denied boarding.
Raised vocal tones are deemed intolerant and will be dealt with
accordingly. Please be considerate of fellow passengers.
Customers whom are denied boarding will no longer be able to
travel with us for future trips.
17. Customers who are unable to occupy one seat or who
compromise any portion of adjacent seating should proactively
book the number of seats needed prior to travel. The seat is
considered to be the 17 inches in width. This purchase serves as
a notification of a special seating need and allows us to
process a refund of the additional seating cost after travel
(provided the trip doesn’t oversell). Most importantly, it
ensures that all onboard have access to safe and comfortable
seating. If you are cannot meet the requirements outlined above,
please ensure that you book 2 seats to ensure availability. It
is our policy that customers who do not identify themselves will
be denied boarding in cases where the shuttle is full and unable
to accommodate them.
18. The fares on our website are all inclusive which means there
is no additional cost once you have purchased a ticket on our
shared shuttles.
19. We reserve the right to substitute equipment based on
operational need. We never guarantee a certain equipment
type (i.e. Motorcoach, Mini-bus, or a Van)
20. Neither the company, nor the service provider, shall be
liable in any event or for any reason, including breach of this
agreement, either directly or indirectly, to the other party or
any third party for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of profits arising
out of this agreement, even if such damages. It is expressly
agreed that neither the company nor the service provider shall
under any circumstances be liable to any party for an amount
greater than the fee paid to us. We do not compensate additional
for inconvenience.
21. The Company, its employees, shareholders, subsidiaries,
affiliates, officers, directors, successors, agents and assigns
do not own or operate any equipment or Service Provider which
provides, or is to provide, goods services for your trip,
including, transportation companies. The Chartering Party (for
itself and on behalf of the Passengers) hereby expressly agrees
that The Company shall not be responsible in any manner for the
acts or failures to act, negligently, willfully or otherwise, of
the Service Provider or its employees, agents or
representatives. The Chartering Party (for itself and on behalf
of the Passengers) also expressly agrees that The Company shall
not be liable for any bodily injury or harm, accidents, property
damage or personal loss as a result of the Transportation
Services provided under the Service Contract. To the fullest
extent permitted by law, and notwithstanding any other provision
of this Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by The
Company, to indemnify and hold The Company harmless from any and
all damages, injuries, claims and causes of action, of any type
or kind, whether or not caused in whole or in part by the
negligence of The Company, its employees, agents or
representatives or the Service Provider or its employees, agents
or representatives. The Chartering Party (for itself and on
behalf of the Passengers) hereby expressly agrees that if any
portion of the Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph, is found to
be void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
22. The Company and the Service Provider shall not be liable for
any failure or delay in performing their obligations under the
Service Contract, and neither party shall be deemed in breach of
its obligations thereunder, if such failure or delay is due to
Acts of God, natural disasters, national, state or local states
of emergency, acts of war or terrorism, labor strike or
lock-out, or other industrial or transportation accident caused
by any third party, any violation of law, regulation or
ordinance by any third party or any other cause not within the
control of The Company or the Service Provider, respectively.
23. The following items and activities are prohibited without
the written consent of The Company: (i.) Decorations; (ii.)
Alcoholic Beverages (a fee, per bus, may be required if
alcoholic beverages are allowed by The Company and the Service
Provider); (iii.) Smoking; (iv.) Glass containers; (v.) Golf
shoes or other shoes with spikes; (vi.) Generators or non
medical oxygen containers. Tap beer is not allowed on any
shuttle.
24. Demand for refund or credit card disputes after services
have been rendered is considered Theft of Services in the State
of Florida. In the event a customer initiates a chargeback, we
will invoke our right under Florida Statue 772.11 by pressing
charges against the individual(s) and filing civil suit against
the cardholder to the fullest extent of the law which is
“threefold the actual damages” which include the cost of the
actual chargeback, fees, Attorney Fees and Court Filing Fees.
25. 772.11 CIVIL REMEDY FOR THEFT OR EXPLOITATION: (1) Any
person who proves by clear and convincing evidence that he or
she has been injured in any fashion by reason of any violation
of ss. 812.012-812.037 or s. 825.103(1) has a cause of action
for threefold the actual damages sustained and, in any such
action, is entitled to minimum damages in the amount of $200,
and reasonable attorney's fees and court costs in the trial and
appellate courts. Before filing an action for damages under this
section, the person claiming injury must make a written demand
for $200 or the treble damage amount of the person liable for
damages under this section. If the person to whom a written
demand is made complies with such demand within 30 days after
receipt of the demand, that person shall be given a written
release from further civil liability for the specific act of
theft or exploitation by the person making the written demand.
Any person who has a cause of action under this section may
recover the damages allowed under this section from the parents
or legal guardian of any emancipated minor who lives with his or
her parents or legal guardian and who is liable for damages
under this section. Punitive damages may not be awarded under
this section. The defendant is entitled to recover reasonable
attorney's fees and court costs in the trial and appellate
courts upon a finding that the claimant raised a claim that was
without substantial fact or legal support. In awarding
attorney's fees and costs under this section, the court may not
consider the ability of the opposing party to pay such fees and
costs. This section does not limit any right to recover
attorney's fees or costs provided under any other law.